Below is a selection of our most frequently asked questions with what we hope are the answers you need. If you don’t find the answer to your question here, please call us at our Customer Service 0086-15058651252 or email info@sisterpackaging.com, we’ll be happly to help you out.

1.Question: -What is your MOQ?
Answer: -Our MOQ is 12000pcs per design per size.

2.Question: -Can we get your free samples?
Answer: -Yes, you can. Our samples are free for our clients, but the shipping cost is on client’s account.

3.Question: -Can we customize the color?
Answer: -Yes, we can do color match as your requirements.

4. Question: -How do you comment on your price level?

Answer: -Our products lines belong to middle level prices at good quality. We do not produce cheap items at cheap prices. We would like to work on the long term relationship with customers.

5. Questions: -What is your usual terms of payment?
We adopt 30% T/T deposit and balance 70% T/T against shipment.

6.Question: -What is the normal lead time ?
Answer: -35 days for official purchase order after the pre-production sample approved.

7.Question: -What is your shipping way?
Answer: -We will help you choose the best shipping way according to your requirements. By sea, by air or by express.

8.Question: -How do you control the quality of your products?
Answer: -We will make your samples before mass production. 100% inspection during production; Random inspection before packing, taking pictures after packing.

9. Questions: -I can not find the products which I need from your website, can you help me?
Answer: -Our focus is packaging for cosmetics and related accessories, and we release new products on our website from time to time, but not all of our products are displayed there, so if the products you looked for are not shown on our website, we welcome you send us your demanding and we will make an effort to give you a solution.